Privacy policy

Information we collect

This website has no accounts, no shopping cart and no contact form, so we do not ask you to submit personal information to use it. We collect two things:

• Website analytics. We use Google Analytics to understand how the site is used — which pages are visited, how visitors arrived, and general information about the device and browser used, including an approximate location derived from your IP address. This is statistical information about visits, not information that identifies you by name.
• What you send us directly. If you email us, we receive your email address and whatever you choose to include in your message. We use it to respond to your enquiry and to keep a record of our dealings with you.

Cookies and Google Analytics

Google Analytics sets cookies on your device — small files that let it recognise a repeat visit and distinguish one visitor from another. We use what it reports to see which products and pages people are interested in, so we can improve the site. We do not use it for advertising, and we do not sell or share the data with anyone for marketing purposes.

Google processes this information on our behalf, and may do so on servers outside Australia, including in the United States. You can read Google's privacy policy and how Google uses data from sites that use its services.

You can opt out at any time. Every major browser lets you block or delete cookies in its settings, and Google publishes a browser add-on that opts you out of Google Analytics across every site that uses it. Blocking these cookies will not stop you using this website.

Other services on this site

• Google Maps. Our contact page embeds a Google map showing our office. Loading that map means your browser contacts Google directly, and Google may set its own cookies. It is covered by Google's privacy policy, linked above.
• Delivery bookings. Our Book a Delivery link takes existing clients to Acuity Scheduling, a separate booking service operated by Squarespace. Anything you enter there is collected by that service under its own privacy policy, not by this website.

How we handle your information

We keep information only for as long as we need it, and we take reasonable steps to protect it from misuse, loss, and unauthorised access or disclosure. We do not sell personal information. We disclose it only where it is necessary to run our business — for example to the service providers described above — or where the law requires it.

Accessing your information, and complaints

You can ask us what personal information we hold about you, ask us to correct it if it is wrong, or ask us to delete it. You can also raise a concern about how we have handled your information. Email us at info@liven-nutrients.com.au and we will respond within a reasonable time.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy as our website and business change. The current version is always the one published on this page, and the date it was last revised is shown at the top.